Sales and Marketing

Question:

Write a report about the William Blue Resort.

Answer:

Dear Guest,

William Blue Resort truly values your stay with us at the resort and we anticipate that it was completely hassle free with ease of comfort and a total value for money. The aim of the William Blur Resort is to make sure that it offers pleasure and good quality service consistently to its guests and hearing your valuable feedback will be valuable for us.

We understand that the image of the hotel is in the hand of the valuable customers. We would appreciate you if you take 5 minutes to complete a short feedback survey and in return we would be honored to provide you with the best of the service.

The stay was short and brief for two days and night as the stay was based on the corporate meetings regarding sales conference. The purpose of stay was to understand the importance of delegator’s conference.

Mendoza Enterprise corporate conference

Guest Name:

E-mail:

Room No:

Mobile

Date of completion:

The feedback is taken from the different gusts in the hotel who were residing at that time. The feedback is based on the survey questions taken from several guests at the hotel and the various types of the answers of the guest are based on both open ended and closed ended question which are based in a rating of five point basis which includes then parameters such as excellent, very good, average, poor and terrible.

Respondents Details

The respondents of the hotel include the guests aged from 16 years to 65 years.

Front office

The front office of the hotel is provided with adequate staff to attend then guests and introduce them to the service available at the hotel and provide them with the brief of the various types of the service available at the hotel.

Accommodation

Then accommodation facilities included the facilities arranged for stay of guests are based on the availability of the suites and the rooms.

Conference facilities

The hotel is also equipped with adequate conference hall and various types of the facilities available at the hotel such as food and beverage, lawns for outdoor games. The resort can accommodate a total of 350 individuals. The conference facilities are available in the ground floor of the hotel for the ease of the access of the room.

Questionnaire on Customer feedback:

As a guest, was the internet service fast and efficient?
Which of the below listed service did as a guest was advantageous?
How the experience at bars and dining area of the resort was including “The Dining Area?”
Which of the restaurants and the bars did as the guest offered comfort and pleasure?
If any of the above mentioned restaurants and bars offered comfort, how was the service?
Did the selection of beverage offered was at satisfactory level?
How was the speed of the dining room service offered as a guest?
As a guest, when did the staff serviced and how was the experience? Please rate Yes or No
As a guest of this resort please rate, how was the equipment of the resort?
As a guest please rate the resort upon the area of improvement in order to add more values to the needs of the guests.
As a guest what was the degree of satisfactions upon the structure of bill and cost of food and beverage?
Is the quality of beverage and services offered in time?
In what ways the resort have managed to do exceptionally well in the areas of the resorts to make the stay memorable?
As a Guest what could be the suggestions for the areas of improvement in order to make the stay more memorable?

Rated Questions

Please rate your experience while checking in.

The Bistro

Excellent o

Very Good o

Average o

Poor o

Terrible o

Coast Restaurant

Excellent o

Very Good o

Average o

Poor o

Terrible o

Beach Bar & BBQ

Excellent o

Very Good o

Average o

Poor o

Terrible o

The Greens Clubhouse

Excellent o

Very Good o

Average o

Poor o

Terrible o

Kindly rate the cleanliness and tidiness of your stay at the rooms after checking in

The Bistro

Excellent o

Very Good o

Average o

Poor o

Terrible o

Coast Restaurant

Excellent o

Very Good o

Average o

Poor o

Terrible o

Beach Bar & BBQ

Excellent o

Very Good o

Average o

Poor o

Terrible o

The Greens Clubhouse

Excellent o

Very Good o

Average o

Poor o

Terrible o

How was the level of skills and degree of knowledge of staff’s

The Bistro

Excellent o

Very Good o

Average o

Poor o

Terrible o

Coast Restaurant

Excellent o

Very Good o

Average o

Poor o

Terrible o

Beach Bar & BBQ

Excellent o

Very Good o

Average o

Poor o

Terrible o

The Greens Clubhouse

Excellent o

Very Good o

Average o

Poor o

Terrible o

How was the bar service and food

The Bistro

Excellent o

Very Good o

Average o

Poor o

Terrible o

Coast Restaurant

Excellent o

Very Good o

Average o

Poor o

Terrible o

Beach Bar & BBQ

Excellent o

Very Good o

Average o

Poor o

Terrible o

The Greens Clubhouse

Excellent o

Very Good o

Average o

Poor o

Terrible o

How was the music and ambience

The Bistro

Excellent o

Very Good o

Average o

Poor o

Terrible o

Coast Restaurant

Excellent o

Very Good o

Average o

Poor o

Terrible o

Beach Bar & BBQ

Excellent o

Very Good o

Average o

Poor o

Terrible o

The Greens Clubhouse

Excellent o

Very Good o

Average o

Poor o

Terrible o

Please rate how more values can be added to the needs of the guest upon the areas of Food and beverage.

The Bistro

Excellent o

Very Good o

Average o

Poor o

Terrible o

Coast Restaurant

Excellent o

Very Good o

Average o

Poor o

Terrible o

Beach Bar & BBQ

Excellent o

Very Good o

Average o

Poor o

Terrible o

The Greens Clubhouse

Excellent o

Very Good o

Average o

Poor o

Terrible o

As a guest, how was the pool facilities offered at the resort

The Bistro

Excellent o

Very Good o

Average o

Poor o

Terrible o

Coast Restaurant

Excellent o

Very Good o

Average o

Poor o

Terrible o

Beach Bar & BBQ

Excellent o

Very Good o

Average o

Poor o

Terrible o

The Greens Clubhouse

Excellent o

Very Good o

Average o

Poor o

Terrible o

As a guest, how was the quality of food that was served

The Bistro

Excellent o

Very Good o

Average o

Poor o

Terrible o

Coast Restaurant

Excellent o

Very Good o

Average o

Poor o

Terrible o

Beach Bar & BBQ

Excellent o

Very Good o

Average o

Poor o

Terrible o

The Greens Clubhouse

Excellent o

Very Good o

Average o

Poor o

Terrible o

How was your experience of the stay at the hotel?

The Bistro

Excellent o

Very Good o

Average o

Poor o

Terrible o

Coast Restaurant

Excellent o

Very Good o

Average o

Poor o

Terrible o

Beach Bar & BBQ

Excellent o

Very Good o

Average o

Poor o

Terrible o

The Greens Clubhouse

Excellent o

Very Good o

Average o

Poor o

Terrible o

How was the arrangement of conference facilities? Please rate your experience.

The Bistro

Excellent o

Very Good o

Average o

Poor o

Terrible o

Coast Restaurant

Excellent o

Very Good o

Average o

Poor o

Terrible o

Beach Bar & BBQ

Excellent o

Very Good o

Average o

Poor o

Terrible o

The Greens Clubhouse

Excellent o

Very Good o

Average o

Poor o

Terrible o

The areas for improvement could be prompt service in the food serving areas. The resort could have provided starters for the guest who attended the annual meeting conference.

Thank You for your valuable feedback as William Blue Resort is looking to take the customers feedback with utmost importance with the aim of providing and improve the quality of service offered to its guests.

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