Service Management for Preparation of Service

Discuss about the Service Management for Preparation of Service.

Preparation of the service:

In this unit, the following service must be prepared.

The task must be planned as well as organized from the information acquired from the organizations.

It is expected to act as a go-between with the members of the team for confirming as well as informing others in terms of the requirements of any service.

Schedules of work must be constructed while considering the responsibilities as well as roles of the members of the team.

The area of work, supplies as well as equipment must be set up as per the process for meeting the needs of the service.

Provision of the service:

In this unit, the following services must be provided.

Excellent customer service must be made available by implementing proper techniques as well as methods for meeting the expectations of the customer in terms of presentation, quality as well as punctuality of deliverance.

Information of the services as well as products must be shared with the customers.

The choices of the customers must be supported for meeting their necessity as well as requirements regarding culture and other special criteria.

The services as well as products must be endorsed, cross-sold and up-sold in a proactive manner as per the processes of organization.

The grievances must be resolute as per empowerment of individual and proper techniques of communication must be used for dealing with differences.

Completion of the tasks of the operations:

In this unit, the operational task must be completed.

The schedules of the work must be followed in order to maximize of the efficiency of the team.

The processes of the hygiene as well as safety of the workplace have to be followed.

The compactness as well as purity of the work areas must be preserved.

The procedures as well as technology of the organizations must be utilized for the operational tasks.

The organizational problems must be anticipated and recognized and action must be taken for minimizing the consequence on satisfaction of the customer.

Discuss the necessary evidence as well as vital features for assessment in order to demonstrating the competency in this unit:

The skills of the technical ground must be integrated and excellent hospitality service must be provided on the grounds of 36 whole shifts with respect to the service for the customers.

Provide a proper interaction as well as positive response to the customers in terms of different requests as well as demands during the entire period of service.

Various operational tasks as well as service must be dealt with greater efficiency as well as speed.

Problems as well as issues such as late arrivals, time constraints in the workplace, walk-ins, as well as no shows must be identified and resolved by determining solutions as well as taking proper action.

It is expected to work as a part of the team of service in a cooperative fashion. The service process as well as the workflow must be monitored while being accountable for the outcomes of the work.

Technical advices as well as support have to be provided to other team members.

The knowledge of pertinent procedures as well as policies must be integrated.

Assessment methods:

The practical skills as well as knowledge must be assessed variation of methods of assessment. The unit must cover several proper examples, which are mentioned below:

Integrated service provision by the individual as per the process and systems ascertained within an operational setting in hospitality industry must be observed directly.

The customer feedback regarding the service must be evaluated in terms of time and speed.

Assessment of knowledge regarding the procedures, services as well as products of the organization.

The portfolios regarding the evidence as well as reports of third party regarding on-the-job performance in the workplace must be reviewed.

The information in the organizational context:

In this unit, the information that must be contained are given below

List of the beverage

Contemporary entertainment

Event as well as promotion

Potential details of business that include schedule and requirements of customer

Sheets of function and event

The role and task of the jobs

Facilities of venue and local area

Policies; menus

Processes

Written or verbal advice that can affect the requirements of service as well as performance of job

Information for customers:

In this unit, the information to customers, which must be included are given below:

Choices

Specials as well as options of the food menu

Loyalty programs for the customers

Gaming facilities

Health facilities as well as gymnasiums

Laundry services

In room services

hotel facilities

Facilities of venue and local area

Services that have been lost or discovered

Benefits for the members

Special events as well as prize nights

Product price and service price

Knowledge of product regarding alcohol, food, as well as non-alcoholic beverages

Room service

Raffles

Choices as well as special in terms of cocktail drink and wine.

Services as well as Products for customers:

In this unit, the list of the products as well as services, which must be entailed are given below:

Beverage

Food

Gaming

Reception

Housekeeping

Porterage

Information

Operational task:

In this unit, the task regarding the operations must include several tasks, which are mentioned below:

Stock must be ordered in an effective fashion

Kitchen orders must be maintained for communication

Gaming winnings for paying out

Financial transactions must be processed

Reservation must be processed

Valet services must be provided

Taking orders

Selling

Ending of shift Procedures:

The ending of shift procedure must entail several task which are mentioned below

The work areas as well as equipment must be cleaned

Quality service must be reviewed at the time of debriefing

Preparation must be done for subsequent service period

Supplies, equipment and products must be stored safely