FBLT145 International Human Resource

In this report, the main discussion is all about leadership and learning need analysis. This report, all the discussions were made on Novatel organization because in this they analysed the operational areas of NovaTek and also found some key areas where NovaTek is facing issues in managing their team. This report also consists of a discussion about organization learning need analysis, and also, analysed each employee learning need analysis. In this, A matrices will also be prepared to highlight the key development areas on which they need to work and we have also suggested a key action plan to overcome those problems. To compare NovaTek with other organization to compare leadership development program running by Unilever and Oxfam. In this report, we will select one profit-making organization and one Non-profit making organization to compare their leadership development program. By applying all possible action to upskill employees, this will enhance the overall productivity of the organization.

Issues Faced by NovaTek Sales Team: 

NovaTek is a big fibre and textile company that has recently started selling their “high-Ohm” electrical insulation materials for the last couple of years. The main issue which is faced in selling is the expensive rage of the product as the products were expensive as compared to other products in the market (Professor, 2019). Being new in the market and selling expensive products make it very difficult to gain trust in a very shorts period and here all the sales executive to gain the targeted audience and reason being they have a limited number of clients or buyers.

Another main issue is team structure, As per  Nielsen and Nielsen (2011) it is stated that team structure is the main reason for good performance and outcomes. The sales team structure of the NovaTek is quite simple. They have 2 operational areas one is South and Midlands which is managed by Charles Turner and one is Northern and Scottish ns that is managed by John Fisher and both the managers have 3 sales executives. They also have some problems in internal job promotion as they are promoting less skilled people as per their age because Turner was less capable in terms of performance and decision making too.

Team management is also a major problem in the employees of NovaTek, as per Chron Contributor the team management plays a vital role in the succession of any project (Contributor, 2021). In this project in many areas lack team management is felt as NovaTek has four major sales regions and all the region have dedicated managers but at some point, they all failed to deliver the needed outcome or sales result and as per the study, if they have worked together, they could have achieved a plenty number of sales. In an organization it is felt that most of the attraction is attained by John Fisher and other managers is ignored or their performance is ignored. The ignorance by Tuner have provoked other manager to take some action and they were nor working efficiently and internal criticism is being faced by John Fisher being in limelight.

Learning Need Analysis for NovaTek:

In NovaTek organization need some key areas where they can work on, the majority of the areas is covered with the sales parameter because to attain regular growth you need to work on skill upliftment and training programs (Andriotis, 2017).

Sales training requirement: 

In NovaTek the majority of operational activity is sales because the plan is recently established for manufacturing high-Ohm products. The employees who were involved in sales are Charles Turner, John Fisher, Colin Blackham, Angela Palmer, and William Murdoch. All of them should apply new practices in their operational areas (Legault, 2018). They must train all the managers about how to improve sales, and how to get the targeted clients. The export training should be implemented as this is also a major part to attract an immersive number of clients in foreign countries

Team management: 

In NovaTek, the major problem which has become a reason for the disputes is no proper team management is applied (Grebosz and Bakalarczyk, 2011). Charles Turner has four managers and he only focus on Fisher, there are some obvious reasons but then also there are other team members who must get acknowledgment and appreciation for their work. So, Turner has the team but he was not managing them effectively.

Cause of performance Gap: 

As the performance gap was not much but yes in some areas there is a dip in sales when the new plant was established (Clayton, 2021). They have not able to sell the units as per the production but they could have easily done it if they have created a proper plan for the exports and internal sales in their operational areas because Turner was aware of the new plant before 6 months.

Learning Need Analysis 

The above mentioned all points are suggested for an organization to provide their employee in order to increase their performance and efficiency which will definitely increase the overall productivity of the organization. This is very necessary for every organization to asses their employee on particular intervals to upskill them and train them for every challenging situation for an organization. These are the learnings which was highlighted for NovaTek (Active Communication, Teamwork, and Sales Training).  

Recommendation 

• The first area which needs improvement is sales management as NovaTek has recently launched expensive electric insulation products, so firstly they must have some advantages of that particular product because that will help all the sales executive to improve their pitch.

• There must be proper team management as in the beginning the director placed an underperformer and a less skilled person was promoted (Charles Turner) but after that turner was also not sure about his target whether he will be able to achieve and as the new plant’s responsibilities were also going to be in him.

• The internal analysis was missing as Fisher was getting all the attention from the higher authorized (Turner), so this has been a reason for disputes in an internal team member as Blackham was unsatisfied with this procedure.

• There should be an internal meeting to discuss the sales status and how they can improve their sales, in this meeting everyone should get a chance to showcase their strategy and action plans. They should have some action plans for their future goals and also try to avoid internal problems because this will happen the performance collectively.
  
  

Individual analysis Plan for Charles Turner:

The above-mentioned ability should be available in every leader because being a leader these qualities will always boost your morale and help your operational activity (Dausend, 2017). Leadership qualities also increase your productivity and help to increase employee engagement which is must needed thing in NovaTek.  A good lister can be a good speaker so, Turner must focus on his colleagues and lister to their issues and suggestions.

Individual analysis Plan for John Fisher 

The above-mentioned qualities must have by a manager because according to a study it is stated that a person with good communication is more presentable (Ohlsson, 2013). A team player always takes care of deadline and try to help others to achieve their deadline and targets. These qualities always help an individual to grow in any organization on personal also. Fisher tries to achieve his targets but as discussed, he is not oriented for a particular stream because he was involved in two operational activities.

Leadership Development in the Profit-making Company

Unilever 

Unilever is a multinational company that deals in consumer goods, food items, Frozen pizza, Juice, tea, and many more. Unilever is the largest producer of soap worldwide. Unilever is maintaining a worldwide position in the market and that is all because of excellent leadership. Unilever owns approximately over 400 brands. The revenue of Unilever is 5,072.4 crore euros. Unilever is also making an impressive growth in their working areas and organizational capabilities are also uplifting consistently (Unilever, 2021).

Leadership Development Program of Unilever

Unilever always runs leader development plans in their organization and in that plan, they develop the future leader of Unilever and the program named as (UFL) in this program the administration will intentionally create some challenges and opportunities that quicken their readiness to take on occupational leadership responsibilities and roles. This program consists of several programs such as leadership contact, formal training, and professional development qualities. In the program, the enrolled entity will definitely explore all the areas related to their job and leadership (Unilever, 2021).

This program is not limited to a particular time period this could take 12 months or more than that too, which is also dependents upon the department. This program is run for every department because Unilever is a very diverse organization and big organization and it's impossible to conduct that session for employees altogether. This program runs over 50+ locations to enroll in the UFL program employee must hold a bachelor’s degree and this program will help the employee in monitory ways as well.

This leadership development program includes all the operational areas such as Finance, Marketing, Customer Development, Supply Chain, Information Technology, Human, Resources, and Research & Development.

Leadership in Non-profit making Company

Oxfam: 

This stands for Oxford Committee for Famine Relief, this organization is founded in Oxford, England and this is an international NGO. This foundation has different focuses and the main interest is in Poverty eradication, and disaster relief. This NGO is also not dedicated to any particular nation they serve their facilities over the globe. The founding year of this foundation was 1942 and is led by Oxfam international. The director of this foundation was Winnie Byanyima from 2013 to 2019. There are some major missions of Oxfam which are as follows: the right to a sustainable livelihood, the right to be heard, the right to individuality, the right to security and life, and the right to basic social services (Oxfam, 2021).

Leadership Development Program of Oxfam

Oxfam is a very diverse foundation and works in different fields and they also go for a development program for their associated and development of businessman as well. To accomplish this goal, they run a program which is known as EDP (Entrepreneur Development program) this is a very innovative model that helps new businessmen in the numerous poorest countries. They help them to create their business more viable and sustainable. This activity helps to things at a single time and this will help the businessman to grow and to some extent, this will help to poor families (Oxfam, 2021).

They took an initiative by this program they help the growing business by providing them loans and grants to small businesses, helping people to way out their life from poverty. They also spread a message about gender equality and all men and women should be treated equally and they gave a proper foundation to work for this issue.

Conclusion

In this report, they concluded about many specific things happening in NovaTek organization. In the above report, we have highlighted the key issues faced in the organization and how these problems are affecting the sales of High-ohm products manufactured by NovaTek. After that in the report, they have discussed a learning need analysis for the organization as the company is not able to meet the dedicated task on time and we have identified the overall problem related to the operational activity. As leadership also plays a vital role in an organization so we have also conducted a learning need analysis of some dedicated employees (Turner and Fisher). To attain those learning we have also created an action plan for those employees to avoid mistakes and enhance their skills. After creating action plan, we have highlighted the learning needs of employee and for organization too. In the need we have also discussed the leadership development plan of one for non-profit making organization and one for profit making organization. After evaluating their learning development plan, we have compared with NovaTek and recommend all possible learning from the above selected organization. After completing all the assessment on NovaTek we conclude that NovaTek need a proper learning need analyses at every level because not only the executive but in NovaTek leader do need a development program to enhance their skills.

References

Andriotis, N., 2017. Analyzing your learners' needs: a smart guide. [online] eFront Blog. Available at: <https://www.efrontlearning.com/blog/2016/10/guide-learners-needs-analysis.html> [Accessed 17 March 2021].

Clayton, M., 2021. Training Needs Analysis -or- Learning Needs Analysis. [online] Management Pocketbooks. Available at: <https://www.pocketbook.co.uk/blog/2018/04/03/training-needs-analysis-learning-needs-analysis/> [Accessed 17 March 2021].

Contributor, C., 2021. Why Is Good Management Essential in the Workplace?. [online] Small Business - Chron.com. Available at: <https://smallbusiness.chron.com/good-management-essential-workplace-42982.html> [Accessed 15 March 2021].

Dausend, L., 2017. Training Needs Assessment Process in 4 Steps (With Questions). [online] Flashpointleadership.com. Available at: <https://www.flashpointleadership.com/blog/training-needs-assessment-process-how-to-start-and-what-to-ask> [Accessed 17 March 2021].

Grebosz, M. and Bakalarczyk, S., 2011. Team Management Organization in Co-branding Projects. Human Factors and Ergonomics in Manufacturing & Service Industries, [online] 23(4), pp.306-310. Available at: <https://onlinelibrary.wiley.com/doi/abs/10.1002/hfm.20307> [Accessed 17 March 2021].

Legault, N., 2018. How to Conduct an Effective Training Needs Analysis - Training Industry. [online] Training Industry. Available at: <https://trainingindustry.com/articles/measurement-and-analytics/how-to-conduct-an-effective-training-needs-analysis/> [Accessed 17 March 2021].

Nielsen, B. and Nielsen, S., 2011. The role of top management team international orientation in international strategic decision-making: The choice of foreign entry mode. Journal of World Business, [online] 46(2), pp.185-193. Available at: <https://www.sciencedirect.com/science/article/abs/pii/S1090951610000180> [Accessed 15 March 2021].

Ohlsson, J., 2013. Team learning: collective reflection processes in teacher teams. Journal of Workplace Learning, [online] 25(5), pp.296-309. Available at: <https://www.emerald.com/insight/content/doi/10.1108/JWL-Feb-2012-0011/full/html> [Accessed 17 March 2021].

Oxfam, 2021. Enterprise Development Programme – Oxfam GB. [online] Edp.oxfam.org.uk. Available at: <http://edp.oxfam.org.uk/> [Accessed 17 March 2021].

Professor, G., 2019. Pricing goals and issues - Global Marketing Professor. [online] Global Marketing Professor. Available at: <https://globalmarketingprofessor.com/pricing-goals-and-issues/> [Accessed 17 March 2021].

Unilever, 2021. [online] Available at: <https://careers.unilever.com/in/en/uflp> [Accessed 17 March 2021].

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