Revised as of November 21, 2023
Here, 'client' refers to an individual who avails of our services through our website. 'Personal information' indicates the information that could identify an individual. Personal information can include the Client's name, contact details such as mobile number and email address, and financial information and billing details essential for making transactions, among others. 'Non-Identifying Information' indicates information that doesn't in any way identify an individual, like zip code, order details, and demographic data.
Assimilating Non-Identifying Information and Personal Information from our customers is vital to our daily business operations. We utilize this crucial information to meet the needs of our clients as well as continuously improve the quality of our services. However, we do not use the details of our clients for any marketing purpose. We use the collected information from you for the below-mentioned purposes –
1. Information Assimilated
We may assimilate critical information about you in various ways. The vital information we may gather on the website incorporates –
Information We Assimilate Directly from You
We gather information directly from you when you offer it to us when You use Our Services, make an account on our website, or get connected with us through telephone number, email, WhatsApp, or any other way.
The personal information we may collect you may incorporate the following –
Please remember that we do not assimilate any sensitive information like ethnic or racial origin, political views, religious or philosophical beliefs, physical or mental health information, and the like.
Information Assimilated Through Automatic Data Collection Technologies
We assimilate information through numerous data assimilation technologies like cookies and web beacons apart from any information you provide whenever you use our services or interact with our website.
The information or data acquired by us with the aid of automatic data assimilation technologies can incorporate –
Information Assimilated from Other Sources
If you opt to register on our website with a third-party service like Google or Facebook, we can receive certain crucial information about you, like your profile information, from the social media provider. However, any personal information that we assimilate from your social media account strictly depends on the privacy of your account.
We utilize third-party payment providers that process your payment information as per their privacy policies. We do not save your payment information on our servers. We also never ask a student to share their bank or credit/debit card information as PayPal handles our payments. We collaborated with PayPal so that they alone can deal with the financial details of a student.
However, we can use your payment card transaction data as shared by third-party service providers to confirm a particular transaction that occurred, for instance, the date and amount of your order, so that we can authenticate your purchase with our records.
2. Lawful Bases for Processing Information
MyAssignmenthelp.co.uk only processes your personal information when we have lawful bases under applicable law. If you are located in the UK, EU, or other countries of the European Economic Area (EEA), processing of information will be justified on its basis –
3. Accessing, Modifying, and Downloading Personal Information
The Client possesses the complete right to know what Personal Information and Non-Identifying information we assimilate, save, and use, apart from a few exceptions. Information will be made available to our customers at no extra cost. The information we process can be viewed on the Client's account and downloaded by him/her upon request. The Client possesses complete rights to modify or update the information. Customer support services will be available in certain scenarios where the Client needs help accessing, modifying, downloading, or updating the Personal Information.
4. Data Sharing
To offer Services and operate the website smoothly, we may share your data with third-party service providers and contractors who perform different services for us, like hosting different services, billing and payment processors, web analytics, and performance tools services. To stay consistent with applicable legal requirements, we undertake suitable technical and organisational measures to require third parties to sufficiently safeguard your personal information and only process it as per our instructions.
We share personal information with only different law enforcement companies, public authorities, or other parties to respond to a subpoena or court order, regulatory authorities, or judicial process if we believe we need to do so by law or that doing so is essential to comply with various legal processes.
5. Cookies and Other Tracking Technologies
The different kinds of cookies that we use are –
Certain cookies are crucial for our company to function seamlessly and cannot be switched off in our systems. They are utilised to allow core functionality, like authentication, security, connection stability, and the like. You can always set your browser to alert or block you about these cookies, which may impact the website's functions.
You can accept or decline your cookies. Most web browsers automatically accept cookies, but you can change your browser setting to decline cookies. If you decide to reject these cookies, you will not be able to completely experience the interactive features of the different websites you visit.
6. How Long We Store Your Personal Information
Your personal information will be saved no longer than is essential for the purpose for which the personal information is processed unless a lengthier retention period is needed or allowed by the law. Usually, we keep your personal information as long as your account is active.
In certain circumstances, when your account expires, or you choose to delete the account, we will keep your data that is no longer essential to fulfill our legal obligations.
When you choose to receive marketing letters, your personal information will be saved if you're interested in receiving our marketing newsletters and emails. We believe you want to receive these alerts until you unsubscribe from our mailing list or the newsletter by clicking the link in each email.
7. Security of the Personal Information
We take certain technical and organisational measures to ensure that your personal information is processed in a way that ensures the suitable security of the information. We take electronic, physical, and procedural safety measures to safeguard the security and anonymity of your personal user data and other vital information transmitted to us. But, in spite of our efforts to keep your information safe, no electronic transactions over the web can be guaranteed to be 100% safe. Hence, we cannot guarantee that cybercriminals, hackers, or other illegal third parties will be unable to beat our security and inaccurately assimilate, access, steal, or rectify your information. We will also do our best to safeguard your personal information but always ensure to access the services within a secure environment.
8. Your Rights of Privacy
Under applicable EU laws and regulations, you have the below-enlisted rights concerning your personal information –
Apart from the above rights, you possess the right to file a complaint with a supervisory authority to protect the data. We will consider and act upon any request as per applicable data protection laws.
9. Rules for Do-Not-Track Features
A majority of web browsers and certain mobile operating systems and mobile applications incorporate a Do-Not-Track (DNT) feature or setting that you can activate to signal your privacy preference, not to have data about your online browsing activities assimilated and monitored. At this stage, no uniform technology standard for recognising and executing DNT signals has been finalised.
10. Policy Updates
Solvemore LTD, a company included under the laws of Cyprus with a registered office at EVI Building, Floor 2, Office/Flat 201, Kyparanoros 13, 1061 Nicosia, Cyprus, will be the ultimate controller of your personal data.
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