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Privacy Policy

Revised as of November 21, 2023

We at value, respect, and actively safeguard our Client's privacy and confidentiality. Our Privacy Policy is thus intended to inform our clients about how we process our data. This includes assimilating, storing, using, and protecting such information. Our Privacy Policy also informs our clients about their rights regarding how their information gets processed.

Here, 'client' refers to an individual who avails of our services through our website. 'Personal information' indicates the information that could identify an individual. Personal information can include the Client's name, contact details such as mobile number and email address, and financial information and billing details essential for making transactions, among others. 'Non-Identifying Information' indicates information that doesn't in any way identify an individual, like zip code, order details, and demographic data.

Assimilating Non-Identifying Information and Personal Information from our customers is vital to our daily business operations. We utilize this crucial information to meet the needs of our clients as well as continuously improve the quality of our services. However, we do not use the details of our clients for any marketing purpose. We use the collected information from you for the below-mentioned purposes –

  • To notify our clients about significant changes in our services
  • To respond to any query, complaint, or request
  • To customise the content on our website
  • To send notifications to our clients regarding discounts, packages, or latest offers
  • To make necessary transactions
  • To improve our sites and services

1. Information Assimilated

We may assimilate critical information about you in various ways. The vital information we may gather on the website incorporates –

Information We Assimilate Directly from You

We gather information directly from you when you offer it to us when You use Our Services, make an account on our website, or get connected with us through telephone number, email, WhatsApp, or any other way.

The personal information we may collect you may incorporate the following –

  • First and Last Name
  • Usernames of registered users
  • Account Password
  • Email ID
  • Contact number
  • Date of Birth
  • Gender
  • Testimonials
  • Information on Education, Profession, and Expertise
  • Files uploaded by you to the Site
  • Details of the Order

Please remember that we do not assimilate any sensitive information like ethnic or racial origin, political views, religious or philosophical beliefs, physical or mental health information, and the like.

Information Assimilated Through Automatic Data Collection Technologies

We assimilate information through numerous data assimilation technologies like cookies and web beacons apart from any information you provide whenever you use our services or interact with our website.

The information or data acquired by us with the aid of automatic data assimilation technologies can incorporate –

  • Usage information (like your searches, the pages you visited, and other actions on the website)
  • IP address
  • Cookie ID
  • Characteristics of browser and device
  • Referring URLs
  • Geographical Position
  • Other important technical information

Information Assimilated from Other Sources

If you opt to register on our website with a third-party service like Google or Facebook, we can receive certain crucial information about you, like your profile information, from the social media provider. However, any personal information that we assimilate from your social media account strictly depends on the privacy of your account.

We tend to use the information we receive only for certain purposes explained in our Privacy Policy. Please remember that we do not regulate and are not responsible for other uses of your personal information by your third-party social media provider.

Payment Information

We utilize third-party payment providers that process your payment information as per their privacy policies. We do not save your payment information on our servers. We also never ask a student to share their bank or credit/debit card information as PayPal handles our payments. We collaborated with PayPal so that they alone can deal with the financial details of a student.

However, we can use your payment card transaction data as shared by third-party service providers to confirm a particular transaction that occurred, for instance, the date and amount of your order, so that we can authenticate your purchase with our records.

2. Lawful Bases for Processing Information only processes your personal information when we have lawful bases under applicable law. If you are located in the UK, EU, or other countries of the European Economic Area (EEA), processing of information will be justified on its basis –

  • When the Client has given consent for us to use personal information for a specific purpose, like sending you our newsletters and marketing emails;
  • Using information is a requisite to justifying a contract to which our customers agreed;
  • Adhering to legal duties and obligations as mandated by the law;
  • Using information to satisfy legitimate interests of the business;
  • Using the information to safeguard the interests of a Client or another individual

3. Accessing, Modifying, and Downloading Personal Information

The Client possesses the complete right to know what Personal Information and Non-Identifying information we assimilate, save, and use, apart from a few exceptions. Information will be made available to our customers at no extra cost. The information we process can be viewed on the Client's account and downloaded by him/her upon request. The Client possesses complete rights to modify or update the information. Customer support services will be available in certain scenarios where the Client needs help accessing, modifying, downloading, or updating the Personal Information.

4. Data Sharing

  • Third-Party Service Providers

To offer Services and operate the website smoothly, we may share your data with third-party service providers and contractors who perform different services for us, like hosting different services, billing and payment processors, web analytics, and performance tools services. To stay consistent with applicable legal requirements, we undertake suitable technical and organisational measures to require third parties to sufficiently safeguard your personal information and only process it as per our instructions.

  • Adherence to Laws and Law Enforcement Entities

We share personal information with only different law enforcement companies, public authorities, or other parties to respond to a subpoena or court order, regulatory authorities, or judicial process if we believe we need to do so by law or that doing so is essential to comply with various legal processes.

  • Business Transfers

Please note we have the complete right to sell, allocate, or transfer our business or assets. In any such scenario or similar circumstance, including but not limited to a corporate sale, merger, reorganisation, dissolution, and the like. When you register on our website, it is essential to acknowledge that such transfers can occur and that any acquirer or successor of ours can continue to use your Personal Information or Personal Data as outlined in this Privacy Policy.

5. Cookies and Other Tracking Technologies

We can collect information about your internet use using cookies and similar tracking technologies. Where utilised, these cookies are downloaded to your computer or laptop automatically. These cookies are specially allocated to you and can only be read by a web server in the domain that issued the cookie. Our website uses cookies to enable you to personalize your online experience.

The different kinds of cookies that we use are –

  • Essential Cookies

Certain cookies are crucial for our company to function seamlessly and cannot be switched off in our systems. They are utilised to allow core functionality, like authentication, security, connection stability, and the like. You can always set your browser to alert or block you about these cookies, which may impact the website's functions.

  • Marketing Cookies

There are some 3rd party service providers and advertising partners who control advertising on other websites. Such 3rd parties may use cookies through our website to offer advertising on other websites per your preferences and interests.

You can accept or decline your cookies. Most web browsers automatically accept cookies, but you can change your browser setting to decline cookies. If you decide to reject these cookies, you will not be able to completely experience the interactive features of the different websites you visit.

6. How Long We Store Your Personal Information

Your personal information will be saved no longer than is essential for the purpose for which the personal information is processed unless a lengthier retention period is needed or allowed by the law. Usually, we keep your personal information as long as your account is active.

In certain circumstances, when your account expires, or you choose to delete the account, we will keep your data that is no longer essential to fulfill our legal obligations.

When you choose to receive marketing letters, your personal information will be saved if you're interested in receiving our marketing newsletters and emails. We believe you want to receive these alerts until you unsubscribe from our mailing list or the newsletter by clicking the link in each email.

7. Security of the Personal Information

We take certain technical and organisational measures to ensure that your personal information is processed in a way that ensures the suitable security of the information. We take electronic, physical, and procedural safety measures to safeguard the security and anonymity of your personal user data and other vital information transmitted to us. But, in spite of our efforts to keep your information safe, no electronic transactions over the web can be guaranteed to be 100% safe. Hence, we cannot guarantee that cybercriminals, hackers, or other illegal third parties will be unable to beat our security and inaccurately assimilate, access, steal, or rectify your information. We will also do our best to safeguard your personal information but always ensure to access the services within a secure environment.

8. Your Rights of Privacy

Under applicable EU laws and regulations, you have the below-enlisted rights concerning your personal information –

  • The right to acquire a copy of your personal information and information about how and on what basis that personal information will be processed.
  • The right to modify inaccurate personal improper personal information
  • The right to delete your personal information in limited scenarios where – a. You feel that we no longer need to withhold your personal information. b. We are processing your personal information based on legitimate interests, and you object to such processing c. where you have offered your information to us with your permission and desire to withdraw the consent. d. Where you feel the personal information we have about you is unlawfully used by us.
  • The right to limit the use of your personal information where – a. the accuracy of the personal information is disputed b. We no longer need the personal information for the reasons for which it was assimilated, but it is needed for the establishment, exercise, or defence of the legal claim
  • The right to challenge the usage of personal information that we have justified based on our legitimate interest

Apart from the above rights, you possess the right to file a complaint with a supervisory authority to protect the data. We will consider and act upon any request as per applicable data protection laws.

  • Withdrawing the Consent – If we depend on your consent to process the personal information that can be expressed and/or implied consent based on the applicable law, you can withdraw the consent at any time. You can also take back your consent at any time by getting in touch with us by utilizing the contact details.
  • Account Information – Any time you would like to review or modify the information in your account or even terminate the account, you can do so. We will delete or deactivate the account and information from our active databases upon your request. But, we can still have some information in our files to avoid fraudulent activities, troubleshoot issues, put to use our legal terms, and adhere to applicable legal requirements.

9. Rules for Do-Not-Track Features

A majority of web browsers and certain mobile operating systems and mobile applications incorporate a Do-Not-Track (DNT) feature or setting that you can activate to signal your privacy preference, not to have data about your online browsing activities assimilated and monitored. At this stage, no uniform technology standard for recognising and executing DNT signals has been finalised.

As such, we will not respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If any standard for online tracking is adopted that we must follow in the future, we will make sure to inform you about that in our revised version of this privacy policy.

10. Policy Updates

We constantly review and update this privacy policy in response to the changes in laws and as well as a significant part of upholding our motto to protect the privacy and confidentiality of our clients. We will ensure to inform you every time any updates are made. Availing our remarkable services after any update will be considered as an indication that the Client has given consent to such updates. We, thus, advise you to go through this policy to stay updated. Previous versions of the policies will also be made available to our clients.

Solvemore LTD, a company included under the laws of Cyprus with a registered office at EVI Building, Floor 2, Office/Flat 201, Kyparanoros 13, 1061 Nicosia, Cyprus, will be the ultimate controller of your personal data.

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