System Analysis for Tunstall Healthcare

Discuss about the System Analysis for Tunstall Healthcare.

Introduction

Tele-health is a very attractive tool that helps people living in the rural or remote area to access health care facilities without visiting doctor’s clinic. It can reduce unplanned medical visits and can improve the self-management skills of patients. The Tunstall’s integrated care platform (ICP) solution works for remote monitoring of patient’s vital signs and health status from their home, for enhancing the quality of life of patients (Tunstall Healthcare, 2016).

Problem statement

In the case of long-term care services, it has often observed that patients lose their self-confidence for their complete recovery, which also lowers their health status and quality of life. On the other hand, if patients are treated in such an environment where they can stay at a homely environment, enhances their recovery (Tunstall Healthcare, 2016). However, patients suffering from chronic conditions are often kept under strict observation for monitoring their health status and vital signs. Therefore, systems that can include both strict monitoring of patient’s vital sign and provision of homely environment can improve patient’s self-esteem, recovery as well as the quality of life. One such solution would be the Tunstall ICP solution.  

Product position statement

The Tunstall ICP solution supports patients with long-term conditions for monitoring their health status and vital signs without visiting to doctor’s clinic, via a myclinic telehealth hub. It offers interview and video conferencing, to maintain face-to-face contact with their health care team. It helps to enhance patient’s quality of life. It also provides the opportunity of accessing myclinic telehealth application from mobile (Tunstall Healthcare, 2016). It provides solutions for dementia, fall management, chronic diseases and physical and cognitive disabilities.

Stakeholders

The internal stakeholders include the leadership team, which aims to give the best effort for clients and a positive work environment for staff. The business development team helps to enhance the network with enhanced awareness within the consumer group. Another internal stakeholder group is the clinical service team provides all the necessary health services required by the consumers. On the other hand, consumers are important stakeholders, who are responsible for following all the guidelines to use ICP telehealth tool (Tunstall Healthcare, 2016). Tunstall ICP solution provide service for a range of patients experiencing chronic health conditions like asthma, diabetes, cardio vascular disorders, hypertension, cystic fibrosis, chronic obstructive pulmonary disease, in-home dialysis and congestive heart failure. The external stakeholders include “Towmsville Mackay Medicare Local Diabetes In-Home Management Trial”, “DVD CVC in-home telemonitoring for veterans trial”, “Whole system demonstrator”, “Royal District Nursing Service Integrated Home Telehealth Service” and “Integrated Living HACC Telehealth Nursing program”.

User environment

While assessing the environment of the users, it is very impressive that, users can assess the product at their home (Wade, Cartwright & Shaw, 2012). For making the environment user-friendly, Tunstall has made suitable and easy-accessible options in the application, users can use the service whenever they want. Users can use this application for answering interview questions, video conferencing with the health care team and assessing their vital signs (Tunstall Healthcare, 2016). On the other hand, this application can also be used anytime, anywhere from through the mobile apps. In addition to the “mycinic telehealth hubs”, “ICP triage manager”, “ICP video conferencing” and “mymobile app”, a new tool will be launched sooner by the organization “Tunsall health care”, named “ICP mycare”.

Product perspective

The Integrated Care Platform (ICP) by Tunsall include more than one service component, these include “mycinic telehealth hubs”, “ICP triage manager”, “ICP video conferencing and mymobile app” as well as the upcoming app, “ICP mycare”.

Assumption

The telehealth would improve the understanding of patient’s own health status, which in turn enhance their self-esteem and encourage them to implement self-management skills with a strong support from the health care team (Tunstall Healthcare, 2016).

Features

Myclinic telehealth hub is an integrated component of ICP solution. It is a tablet device; using wireless technology, it helps patients to monitor their health status at their home. A series of measurements are asked in the interview guide. A series of medical-grade peripheral devices are provided for measuring vital signs. The readings from these devices are then automatically transmitted to the ICP Triage manager. Key features are, flexible, secure, tailored and easy to use. The ICP triage manager is responsible for processing the reading received from the myclinic telehealth monitoring hubs. It can also be integrated with other patient’s management system. It is auditable, secure, flexible, quality assured, scalable, integrated and effective tool (Tunstall Healthcare, 2016). ICP video conferencing provides a visual and audio link, allowing direct interaction of care team and the patient, when needed. It is user friendly, accessible and secure application. Another component, the “mymobile app” is coming soon, which will allow patients to access the ICP telehealth from their mobile, anytime, anywhere.

Reference List

Tunstall Healthcare,. (2016). Tunstall Healthcare. Tunstallhealthcare.com.au. Retrieved 5 August 2016, from http://www.tunstallhealthcare.com.au/

Wade, R., Cartwright, C. M., & Shaw, K. A. (2012). Factors relating to home telehealth acceptance and usage compliance. Risk management and healthcare policy, 5, 25.

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