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3114IBA
AU
Griffith University
The report is made in regards to understand the problem-solving process in management of given case. The case study is related to the Weston Creek Bookstore and café beyond Q Teeting on the edge. As this bookstore face large management problems in overall business as it is too much affect overall bookstore in large manner. The organization faces fall of trading since last summer bushfire smoke kept people inside, leasing issues with the landlord and the problem to make everyone happy.
All these problems decrease the business of Weston Creek Bookstore so to manage all these problems, several management aspects are used. This report includes the description of problems and their solutions to manage proper business and growth of bookstore and café. There are various aspects of organizational behavior that manage trading in bookstore by improving customer experiences and by managing proper leadership among employees so they can manage customers in proper manner. The managing of CSR is one of main concept used by bookstore to manage problems occurred due to different aspects in business. As the landlord issues are also solved by using process of CSR.
The major problem faced by Weston Creek bookstore is related to the decreases of trading due to bus fire smoke that keep people inside so the people did not visit on bookstore and trading gets continuously decreases. The proper use of leadership is highly useful in managing fall of trading occurs in Weston Creek bookstore as with the proper use of leadership aspects. Organization manages all its activities in proper manner and improve some aspects to get customer attraction back towards bookstore. For proper management of trading, some different aspects need to be used by bookstore like planning of trades, diversify and hedge, consider one percent rule and manage leadership in proper manner (Dyck, et al., 2005). Leadership is one of main aspect that helps the organization in managing fall of trading. As due to bushfire smoke, people cannot go outside and it is necessary for people. So, the trading gets decreases and it is also essential to manage fall of trading. As trading is one of major concept of every business management.
This is one of main management problem faced by organization and to solve this problem the use of leadership plays an important role as by using theories of leadership, no business gets affect the environment. The leadership process directly impacts the overall issues of business in which trading falls at its level (Leppelt, et al., 2013). So, leadership is included as one of major process that manages fall of trading occurs in the overall management of Weston Creek Bookstore.
Leadership is also effective in managing organizational change as due to bushfire smoke, organization faces big fall of trading so several changes get occurs in bookstore. To manage these changes, leadership is one of major aspect to manage all the issues of business. Leaders of business organization needs to create a vision, set a direction and align people to accomplish goals of business in different manner. The leadership is one of main important concept related to solving the problem occurred in management and it is mainly related to personal process for getting effective advantages in the business management of Weston Creek Bookstore (Donaldson, et al., 2013). Manager’s plan, organize, budget and coordinate and leaders focus on roles in managing business management problems. As fall of trading is one major organizational change and it can be managed with the proper leader as they motivate employees and keep up in the business for long time. As for better business management, leaders are too important.
The Weston Creek bookstore face leasing issues with landlord as the leasing issues directly impact overall business management in large aspects. As many challenges are occurred in bookstore due to occurring of leasing issues face by landlord. The leasing issues create many other issues in business of bookstore as it creates many business problems that directly affect profits of company in large manner. As the leasing business is continuously increases in the business environment and majorly many businesses based on lease property (Siham El-Kafafi, 2017). The Weston Creek bookstore faces large issues in leasing with its landlord and it is important to solve this problem for maintaining better environment of business. The leadership theories are used to manage overall environment of business so company need to implemented corporate social responsibility for managing issues occurred with landlord.
As for this process, company need to focus on customer satisfaction as customer satisfaction is one major part of business to get effective advantages in the business. The concept of organizational management provides several solutions to business in solving leasing issues occurred with landlord. As for this, business need to follow all the rules and regulations for better management of leasing as leasing related with different laws and rules (Valentina Mihaela and Constantin Bratianu, 2012). So, management of rules and regulations plays an important role in solving leasing issues faced by Weston Creek Bookstore.
Organizational management enable proper and optimum use of resources by manage planning at workplace as planning is too essential for better development of business. As it has been analyzed that organizational management is also responsible to provide proper sense or direction to the employees so they cannot get affected by leasing issues with landlord. As it gives great impact on engagement of employees and thy get demotivated (Frandsen and Sanne, 2017). So, it is important to keep employees motivated and improve their engagement in solving different issues of management. The individuals are well aware regarding different roles and responsibilities as it is important to manage all issues occurred in organizational management. The organizational behavior is also used to solve problem of leasing in bookstore and manage all the problems in proper manner.
The leadership is also important in proper management of business as it is too effective in different manner of solving management problems faced by organization (Monnot and Mathew, 2017). As it has been identified that leasing issue is also one of major issue in managing business.
To make everyone happy is also included in one major problem faced by Weston Creek bookstore. As to make everyone happy is too critical task and it required proper motivation and customer satisfaction for better management of organization. The various characteristics are used to make everyone happy in organization. As organization includes customers, employees, leaders and managers. So, it is one of major responsibility of leading person to make everyone happy by managing their desires and fulfilling their roles and responsibilities (Pulk and Katlin, 2017). The Weston Creek bookstore face the problem of making everyone happy. In this process, different aspects are used in managing desires of people working in organization.
The improving of customer satisfaction plays an important role in making customers happy as customer is one of main and essential asset of organization and it improves profitability and productivity in the market so firstly, organization manages the desires of customer satisfaction by fulfill their needs in relation to products and services. The improving of customer experience is too important for proper management of business. The designing of organization is important to manage overall happiness in organization (Wincek, et al., 2015). The manager plays an important role in managing happiness of employees. The organizational management plays an important role in solving issue of make everyone happy. To make the employees happy, organization focus on improving benefits of employees and also increase motivation among employees. The main aspect of managing motivation among employees is to increase engagement of employees.
Employee satisfaction is also one of main aspect to improve overall growth of organization. As it has been analyzed that, Weston Creek bookstore face the problem in business to make everyone happy which is too complex (Doval and Elena, 2015). To solve this problem, several aspects of organizational management will be used that includes proper use of teamwork, improving motivation among people and also improve customer experiences.
Teamwork is too effective in making business process smooth as with the teamwork, all aspects like managers and leaders also managing overall problems in business organization. Teamwork is one effective aspect to manage problem occurred in organizational management. The other is satisfaction of employees and customers as both are valuable asset of organization (Robert, et al., 2017). So, it is essential to manage people motivated to get effective result in the growth of organization. It is important to influence people working with organization by managing their roles and responsibilities in proper manner. This process makes everyone happy in business (Youssef, et al., 2007).
From the above discussion, several aspects related to problem solving in Weston Creek bookstore have been analyzed. For proper management of trading, some different aspects need to be used by bookstore like planning of trades, diversify and hedge, consider one percent rule and manage leadership in proper manner. Leadership is one of main aspect that helps the organization in managing fall of trading. As due to bushfire smoke, people cannot go outside and it is necessary for people. So, the trading gets decreases and it is also essential to manage fall of trading. It has been concluded that organization work towards improving overall problems by adopting organizational management aspects. The Weston Creek bookstore faces large issues in leasing with its landlord and it is important to solve this problem for maintaining better environment of business.
The leadership is one major concept that are used to manage overall environment of business so company need to implemented corporate social responsibility for managing issues occurred with landlord. The manager plays an important role in managing happiness of employees. The organizational management plays an important role in solving issue of make everyone happy. To make the employees happy, organization focus on mproving benefits of employees and also increase motivation among employees.
The organization need to follow some of the recommendations to get problem solving aspects in management of organization. Some of major recommendations include:
Bryant, Will, & Merritt, Stephanie M. (2021). Unethical Pro-organizational Behavior and Positive Leader–Employee Relationships. Journal of Business Ethics, 168(4), 777-793.
Chun, Jinseok S, Shin, Yuhyung, Choi, Jin Nam, & Kim, Min Soo. (2013). How Does Corporate Ethics Contribute to Firm Financial Performance? Journal of Management, 39(4), 853-877.
Donaldson, Lex, Qiu, Jane, & Luo, Ben Nanfeng. (2013). For Rigour in Organizational Management Theory Research. Journal of Management Studies, 50(1), 153-172.
Doval, Elena. (2015). LEAN STRATEGY APPLIED IN THE ORGANIZATIONAL CHANGE PROCESS MANAGEMENT. Review of General Management, (22 (2)), 150-158.
Dyck, Cathy van, Frese, Michael, Baer, Markus, & Sonnentag, Sabine. (2005). Organizational Error Management Culture and Its Impact on Performance. Journal of Applied Psychology, 90(6), 1228-1240.
Frandsen, Sanne. (2017). The silver bullet of branding: Fantasies and practices of organizational identity work in organizational identity change process. Scandinavian Journal of Management, 33(4), 222-234.
Holmlund, Maria, Kowalkowski, Christian, & Biggemann, Sergio. (2016). Organizational behavior in innovation, marketing, and purchasing in business service contexts—An agenda for academic inquiry. Journal of Business Research, 69(7), 2457-2462.
Leppelt, Thomas, Foerstl, Kai, Reuter, Carsten, & Hartmann, Evi. (2013). Sustainability management beyond organizational boundaries–sustainable supplier relationship management in the chemical industry. Journal of Cleaner Production, 56, 94-102.
Monnot, Matthew J. (2017). Organizational Change Agent Influence: A Conditional Process Model of Key Individual Psychological Resources. Journal of Change Management, 17(3), 268-295.
Pulk, Kätlin. (2017). Perceived Temporal Discontinuity in Organizational Change Processes - Risks and Consequences. Academy of Management Proceedings, 2017(1), 11776.
Robert, Glenn, Philippou, Julia, Leamy, Mary, Reynolds, Ellie, Ross, Shilpa, Bennett, Laura, . . . Maben, Jill. (2017). Exploring the adoption of Schwartz Center Rounds as an organisational innovation to improve staff well-being in England, 2009–2015. BMJ Open, 7(1), E014326.
Siham El-Kafafi. (2017). Integrating Corporate Entrepreneurship With Organisational Culture Through Leadersip. International Journal of Innovation and Knowledge Management in the Middle East and North Africa, 6(2), 77.
Valentina Mihaela, & Constantin Bratianu. (2012). . Management & Marketing (Bucharest, Romania), 7(2), 257.
Wincek, John, Sousa, Luís Sávio, Myers, Molly R, & Ozog, Henry. (2015). Organizational change management for process safety. Process Safety Progress, 34(1), 89-93.
Youssef, Carolyn M, & Luthans, Fred. (2007). Positive Organizational Behavior in the Workplace. Journal of Management, 33(5), 774-800.
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