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ACBE100
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Macquarie University
Kalogiannidis (2020) in this study of impact of innovative business communication on the employee performance has revealed that communication is essential tool for Organisational group. Most of the business organisations depend upon effective communication system which they extend for both the employees as well as the customized for improving sales and business growth capacities. The paper contextualize mismanagement to be one of the most important impact of ineffective communication. The third has sought to explore the impact of business communication in employee management and motivation. The paper has pointed out the concepts of business communication regarding horizontal, upward and downward communication forms and their impact upon the employee performances. The study is based on data collected from 110 participants in the banking institution in Greece. The result of this determine efficiency of employees. Good flow of information across organisation can contribute in business profitability ultimately.
have opened that adult trainees in an organisation completely dependent upon efficient communication system. The authors have captured evolving nature of communication system but established the idea that there is no substitute for effective business communication in any segment of the organisation. The appointed employees always try to continue communication system with their management because they are empowered to share their thoughts and concepts with both their leaders as well as coworkers. However in case of adults trainees there are several barriers of communication that can affect their performances. This paper has pointed out certain strategies through which the adult’s trainees can improve communication skills and achieved the target eventually. The authors pointed out the productivity and efficiency of adult trainees in an organisation can be improved if they are guided by the senior employees and Management. The barriers to communication relating to personality and intention have been included in this study so that the managers get Holistic view of the problems.
This study by Nabi et al. (2017) is mainly focused on the developing countries and their capacity to influence employees through communication system. The study is based on Bangladesh and one of its reputed Banks named Karmasangsthan Bank limited. This study reveals that the nature of communication gap is similar for any country whether it is developed or developing. This study has connected employee performances and job satisfaction with business communication. The authors have focused upon the communication gap in handling positive and negative impact of foreign business performances in order to find out perfect result this study has collected data from 150 selected employees from the bank and found that communication gap has created problems in job satisfaction and performance improvement. Several statistics regarding job security and transparency and motivation for the employee performances are found in this particular paper which ultimately freewheels that the bank is not being able to perform as expected due to communication gap among the team members and the management level.
Social media has become one of the most important tool for communication system which are being utilized in different organisations to enhance employee and customer engagement. The study by Chen, Davison and Ou (2020), has pointed out that communication at the social media platforms is completely different from the physical communication. Previous researches assume that social media platforms can be highly efficient to be utilized for interacting with the customers. However this study focuses that the social media communication needs to be analyzed from the customer’s point of view so that the communicative intention of the companies can bring positive outcome. This study has pointed out the context of Moon Struck hotel in China using Wechat facilities to improve business communication with the customers. This study has examined the capacity of the organisation to expected results or the organisation failed to achieve target due to wrong process applied.
This study by Schartel Dunn & Lane (2019) has focused upon the essentiality of communication skills among the employees in any organisation in the Global context. The study has extended a dialogue regarding how communication skill is essential to be learnt within business schools. The interns who have recently entered the job market as well as the students in different business schools getting to do the same, must engage in different training methods to grow communication skills. The results of feedback indicate that the interns and supervisors have similar perception regarding communication skills therefore they put more importance on reading, writing and developing interpersonal skills with the customers for better efficacy. Without effective communication applied in business context no intern can sustain in the competitive job market as the recruiters seek for highly efficient applicants for performing in challenging business contexts
Ali et al. (2021) inducted the study on the basis of a cement company. The main focus remains to find out whether the internal communication is creating scope for struggle among different teams as well as the customer group. The main concern is related to performance and work culture of this cement industry. The study has conducted qualitative method related information that are maintained among the departments of cement industry. Management process is responsible to maintain gap among the different levels of employees in the company so that unified protests do not affect business structure. The research findings supported that the current management at the cement industry fail to implement network communication among different departments therefore the companies are losing competition. Proper information are not share to the customers because the internal communication system is devastated already.
Pikhart (2018) opines that Technology has helped in intercultural business communication process across the countries. Previously the business communication process suffered due to language and other associated factors. Recently the business schools are adding cross cultural communication system in their curriculum so that the students using modern communication technologies are empowered to learn intercultural business communication also. This paper focuses on the hands-on experiences of web based learning Course of University in Czech Republic. These are improve intercultural competence of the business students so also dose of it. This study reveals that modern interactive ways have contributed positively in this learning process and the students are trying to you have real world experiences for communication. The result of this research regarding the advantages of intercultural communication can helped curriculum makers and tutors to find out effective method in this context. This gives the organisation International exposure and similar benefit to the employees.
The authors in this study have aligned communication with the management function and pointed out that it is one of the most important skills for the managers in any organisation. It is a management function because the managers are responsible to create and communicate ideas, facts, feelings and opinions about the work performances and organizational efficiency to attain goal. No company can build its reputation without successful communication with the stakeholders especially the employees and customers. Poor communication system if applied in the managerial roles then it is reflected throughout the organisation. This questions efficiency of the managers because it concludes in mismanagement and worst business results. The employees in the organisation depends upon information to be communicated and spread throughout the workplace based on which they will be determining their decisions and activities. The managers if fail to communicate effectively about important business orders, the scope for mismanagement and turbulent business environment is developed.
Yhe (2017) is specifically focused upon the cultural impact upon communication system in the countries like India and Taiwan. Both of these countries are situated in Asia but have contrasting cultural and social contexts. The purpose of this study is to find out how the companies in Taiwan and India can collaborate effectively by improving communication skills. After globalization the importance of cross cultural communication and management have gained importance. This is the reason why the study effectively revealed the theories associated with effective communication skills developed within the workforce. The paper includes cross cultural management theories of Hofstede and Lewis and conducted qualitative research through semi-structured interviews. The result of the study clarified cultural differences as well as similarities between these two countries and pointed out certain strategies applied by the organisations to bridge communication gap.
Aptsiauri (2020) in his study has focused upon the importance of cultural dimension of modern east west international business management after the pandemic hit the world. The author has underlined increasing importance of cultural competency in the international business relations. The newly emerging market in the developing countries especially in Asian and African Nations have developed more dependency upon information technology and its relationship with straight. It has brought opportunities for the western companies to enter new market. However after covid virus pandemic, this business relationship has been affected. Lockdown and transportation barrier have new challenges in the international business community. Which has reduced direct face to face business negotiation and limited time for cultural experiences through direct exchange. This is the reason why the existing employees in the organisations are trying to enhance their cultural competencies by implementing effective communication system to reduce risk of business failure in both corporate and governmental level.
Ali, B. J., Anwar, G., Gardi, B., Jabbar Othman, B., Mahmood Aziz, H., Ali Ahmed, S., ... & Sabir, B. Y. (2021). Business Communication Strategies: Analysis of Internal Communication Processes. Ali, BJ, Anwar, G., Gardi, B., Othman, BJ, Aziz, HM, Ahmed, SA, Hamza, PA, Ismael, NB, Sorguli, S., Sabir, BY (2021). Business Communication Strategies: Analysis of Internal Communication Processes. Journal of Humanities and Education Development, 3(3), 16-38.
Aptsiauri, D. (2020). The Specifics and Importance of Cultural Dimension of the Modern East-West International Business Management and Its Changing Content in Post Virus Pandemic Phase (Some Trends and Observations). Journal of Management Policy & Practice, 21(2).
Chen, R. R., Davison, R. M., & Ou, C. X. (2020). A symbolic interactionism perspective of using social media for personal and business communication. International Journal of Information Management, 51, 102022.
Ivanova, T. (2018). Culture specific words as a barrier in cross-cultural communication in construction business. In MATEC Web of Conferences (Vol. 251, p. 06014). EDP Sciences.
Kalogiannidis, S. (2020). Impact of Effective Business Communication on Employee Performance. European Journal of Business and Management Research, 5(6).
Kalogiannidis, S., & Papaevangelou, O. (2020). Impact of Business Communication on the Performance of Adult Trainees. International Journal of Academic Research in Progressive Education and Development, 9(3), 213-222.
Nabi, N. M., Foysol, K. M., & Adnan, S. M. (2017). The role and impact of business communication on employee performances and job satisfactions: A case study on Karmasangsthan bank limited, Bangladesh. Arabian Journal of Business and Management Review, 7(301), 2.
Pikhart, M. (2018, August). Technology enhanced learning experience in intercultural business communication course: a case study. In International Symposium on Emerging Technologies for Education (pp. 41-45). Springer, Cham.
Schartel Dunn, S. G., & Lane, P. L. (2019). Do interns know what they think they know? Assessing business communication skills in interns and recent graduates. Business and Professional Communication Quarterly, 82(2), 202-213.
Yeh, S. (2017). Business cultural difference in communication between Taiwan and India.
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