BMSW4004 Problem Solving and Decision Making

Introduction

In present times of increasing globalization as well as technological advances, there are various issues that are faced by business entities. Even business activities as well as processes are becoming complex in nature that needs to be effectively and efficiently managed by business entities mainly in order to carry out business operational activities in an efficient manner. As it is an evident fact that workforce or employees are considered as most valuable assets of a business enterprise thus, it is essential that all employees should have adequate job satisfaction that will automatically result in achieving desired organizational objective. It is analyzed that nowadays, employees are facing various complex issues mainly in regard to their workplace that is leading to decrease in job satisfaction that automatically affecting overall performance of business corporation.

For smooth and efficient functioning of business operational activities, it is very essential that, workers should remain satisfied with their job role and working environment. However, in prevailing business environmental context there are numerous complex issues that are leading to high level of dissatisfaction within workers regarding their job role thus, hampering overall organizational productivity and performance (Vijendren, Yung and Sanchez 2015).

Therefore, in order to gain better understanding as well as clear insight about problem solving and decision-making approaches, a case study will be analyzed mainly in regard to UK workers among most dissatisfied in Europe. In this report, analysis will be done regarding identifying nature and impact of complex problem on overall organization due to dissatisfied workers, even cause and effect analysis will be carried out in this report. The paper will highlight a PESTLE analysis of various external macroenvironmental factors that is leading to arise of complex issue in regard to dissatisfaction of UK workers. The report will even discuss appropriate solutions regarding complex issue as per given case study.       

From given case study it is examined that UK workers are seen to be most dissatisfied workforce as compared to other European nations. It is examined that UK workers are reflecting high degree of job dissatisfaction that is hampering professional career of employees as well as adversely affecting overall performance of business entity. The given case study reflected that in UK region, business entities are facing various complex issues mainly in regard to job dissatisfaction within their workforce that is directly affecting overall organizational performance and productivity. It could be stated that nature of complex issue in regard to increasing job dissatisfaction amongst UK workers are mainly the in appropriate working culture and working environment that is being adopted by UK’s business entities.

By critically analyzing given case study it is analyzed that UK workers need to carry out their job role in long hours working organizational culture and that too without being paid for extra working hours. Thus, it could be stated that nature of complex issue that is resulting in high level of job dissatisfaction is very unsystematic because business entities in UK region is adopting and implementing an organizational culture where employees are required to perform extra works and even, they are not being paid for their extra hours worked that is automatically leading to numerous complex issues ultimately resulting in adverse impact on organizational performance (Banerjee and Mehta 2016). As it could be stated that main complex issues in given case study is numerous reasons that are leading to high level of job dissatisfaction amongst UK workers thus, business entities in UK region should adopt and evaluate various competitive strategies that will resolve such complex issues thereby, making sure that job dissatisfaction level will decline resulting in profitable outcomes.

The complex problem mainly in terms of increasing job dissatisfaction amongst UK workers is adversely affecting organizational performance as if employees are not satisfied with their job role automatically, their performance will gets affected that will deteriorate their productivity level. The given case study stated that UK workers are required to work for long hours and even they are not satisfied with quality of work that is leading to job dissatisfaction. It could be argued that long working hours might lead to tiredness, fatigue, as well as lack of attentiveness that will affect overall productivity of workers and if productivity of workers will decline then ultimately there will be negative impact on organizational performance, even profitability will decline.

High level of job dissatisfaction will lowered employee’s performance and they will not be able to efficiently balance their work-life thereby, decreasing overall productivity and performance of business entity. Various research studies stated that high level of job dissatisfaction will affect both employees and organization as well as could result in loss of motivation, lack of frustration, poor productivity, and even high employee turnover rate thus, affecting productivity and performance of business entity (Mumford and Sechel 2019).      

The complex issue in given case study is increasing level of job dissatisfaction amongst UK workers as compared to other European nations. As per given case study it is examined that there are numerous reasons that are being prevailing in UK’s business entities that is adversely affecting UK workers overall productivity as well as resulting in a declining in overall organizational performance. In this part discussion mainly cause and effect analysis will be done regarding complex issue. It could be stated that there are numerous issues that are leading to job dissatisfaction amongst UK workers. It is very essential for business leaders as well as employers of UK business entities to adopt and make use of reliable business strategies that will help companies to reduce prevailing trend of job dissatisfaction amongst UK workers thus,

leading to profitable outcomes (Cooper et al. 2018). By critically analyzing given case study it is examined that major reason for cause of job dissatisfaction amongst UK workers are business entities long hour culture that too without extra pay, decline in overall quality of job role, emergence of financial difficulty in workplace, and many more other prevailing issues that are emerging in UK business environmental context. It could be stated that even though long working hours intend to raise productivity level of an organization at initial stage but simultaneously, impact of long working hours organizational culture will adversely affect employee’s productivity that will led to poor job performance. Similarly, it could be stated that UK workers are facing long hours organization culture that is having various negative effects on their both personal as well as professional life thereby, resulting in more dissatisfaction.

Long working hours without pay is having numerous impacts on both employees and organization such as decline in productivity level, poor performance, health issues, lower employee motivation, and many more other problems that is impacting organizational performance as a whole. Even quality of work is another significant factor that is causing complex issue of job dissatisfaction (Clark, Mavromaras and Wei 2015). The given case study reflected that in UK business entities, quality of job is deteriorating that is resulting in decrease in employee engagement activities thereby, leading to more dissatisfaction amongst UK workers. Employees are not getting appropriate and proper opportunities as well as exposure in regard to their job role via which their professional career could be developed and enhanced (Pandita and Domnic 2019).

Thus, due to decline in quality of work during economic downturn has increased level of job dissatisfaction. The case study stated that employees believes that nature of work has tremendously changed for worse in last three years and work is no more interesting. It could be stated that it is very essential that employees should enjoy their job role and work then only they could exhibit complete efforts towards achievement of organizational goals. Satisfied employees are expected to be more productive as compared to dissatisfied workers. Thus, it will be correct to state that decline in quality of work is causing job dissatisfaction and even effecting employee’s productivity level that is hampering profitability and brand image of business entity.PESTLE analysis of macro-environmental factors contributing to complex problem are mentioned below:

Political

The political factors that might affect complex issues related to job dissatisfaction of UK workers are government and administrative system that are related to labour policies and norms. Even it could be stated that Brexit event might led to economic downturn that will affect UK’s worker’s professional career. Separation of UK from EU will be led to formation of various new labour policies and rules that will definitely result in complex issues thereby, increasing in high level of job dissatisfaction amongst UK workers.

Economic

As it is an evident fact that UK economy is very diverse in nature and business entities prefers to have a diverse work culture via which their company’s innovation level will increase. Thus, it could be stated that diverse economic could even led to arise of complex issues related to job dissatisfaction. As it might be possible that UK workers could reflect resistance to change regarding diverse organizational culture that will led to job dissatisfaction. Even without a no-deal Brexit event, there will be rise in unemployment in UK and also, various changes in quality of work that will affect job performance of employees in UK.  

Social

It is analyzed that UK workers are required to work for long hours and are even unpaid for their overtime work. Thus, it could be stated that even after devoting extra time towards their work UK employees are not getting any type of financial benefits that is leading to high level of job dissatisfaction. Even UK workers are not satisfied with their work and find their work no more interesting in nature that is ultimately resulting in lack of interest towards job role. 

Technological

The quality of work as per UK workers are no more interesting. However, in era of globalization, business entities are adopting advanced technologies for gaining competitive advantage. Even, advanced technologies are being used for smoothing job role of various professionals. Thus, it could be stated that unable to cope up with technological development, could hamper work-life of employees and also, employees will not able to develop their professional career, if organization are not adapting to emerging needs of business environment.

Legal

Legal policies related to sick pay, minimum wage, holiday pay, and various other policies variations could impact job satisfaction level of UK workers.

Environmental

UK workers are unable to switch off from work as well as are worried about numerous work issues that might arise at their respective home. UK workers are considered to be more dissatisfied with their job roles that is prevailing in UK business environmental context.  

From above discussion it could be stated that there are numerous reasons that is leading to job dissatisfaction amongst UK workers as compared to other European nations. It is recommended that employers should try to establish an efficient communication system within all levels of organization that will help them to identify major reason of job satisfaction within employees. Even employers need to restructure their remuneration system and should pay proper wage to employees those are performing overtime (Marshall 2019). Various types of reward policies as well as compensation benefits should be introduced within organization that will encourage employees to exhibit their complete efforts towards their job role (Arvan et al. 2019). The organizational culture should be developed and enhanced by adapting to prevailing needs and requirement of business environmental context. Thus, making sure that employees are getting appropriate opportunities to learn new things that will lead to their professional career development.   

Conclusion

Lastly, report could be concluded by stating that identifying major reasons of job dissatisfaction is very much essential for smooth functioning of business operational activities. Employees needs to remain satisfied regarding their job role thus, making sure that complete productivity of employees are being achieved by organization.

References

Arvan, M.L., Pindek, S., Andel, S.A. and Spector, P.E., 2019. Too good for your job? Disentangling the relationships between objective overqualification, perceived overqualification, and job dissatisfaction. Journal of Vocational Behavior, 115, p.103323.

Banerjee, S. and Mehta, P., 2016. Determining the antecedents of job stress and their impact on job performance: A study among faculty members. IUP Journal of Organizational Behavior, 15(2), p.7.

Clark, A.E., Mavromaras, K. and Wei, Z., 2015. Happy to stay: job satisfaction and retirement. In Scottish Economic Society 2015 Annual Conference.

Cooper, C.L., Watts, J., Baglioni Jr, A.J. and Kelly, M., 2018. Occupational stress amongst general practice. Managerial, Occupational and Organizational Stress Research, 61, p.181.

Marshall, G., 2019. Strategies to Reduce Job Dissatisfaction within 911 Call centers.

Mumford, K. and Sechel, C., 2019. Job satisfaction amongst academic economists in the UK. Economics Letters, 182, pp.55-58.

Pandita, R. and Domnic, J., 2019. Overcoming workplace discrimination and job dissatisfaction in academic libraries: A Study. Library Philosophy and Practice, pp.1-24.

Vijendren, A., Yung, M. and Sanchez, J., 2015. Occupational health issues amongst UK doctors: a literature review. Occupational Medicine, 65(7), pp.519-528.

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