BISE05 Business Transformation and innovation

Subject Code :
BISE05
Country :
AU
University :
Holmesglen Institute

Answer:-

Introduction

In the 21^st century businesses run on technology. Every customer or company’s employees and organizations’ internal processes relies on computer system to carry out daily organization’s objectives (Gray, 2018). This paper will analyze the common issues common to an information system in MyHealth Medical Centre (MMC). Also the paper will propose innovative proposals to resolve the issues common to the organization.

Overview of the business problem

MMC desires to achieve paperless digital, milestone to increase efficiency and at the same time deliver patient care. Specifically the company intends to remove paper records by the end of this year. Figure one below analyzes MMC organization

Figure 1: Business Model Canvas for MMC organization

Key Partners

· Pharmacists

· Medical supply companies

· Other government organizations

· Health insurance companies

· Physicians

· Healthcare records clerks

· NGOs

Key activities

· Treating patients

· Selling of drugs

· Storing of patients records

· Storing of their employees data

· Issuing of drugs

· Administration of drugs

Value propositions

· Upholding Healthcare system values

· End users values

· Strategic values

· 1^st class treatment

· Making sure that patients leaving MMC are in good health

· E-service delivery

Customer relationships

· Patient’s Data handling

· Courtesy calls

· Outreach calls

Customer segments

· Children

· Senior citizens

· Adults

· Old citizens

· Delegates

· Senior government officials

Key Resources

· Internet

· Clinical staff

· Medical supplies

· Non healthcare workers

· Healthcare knowledge

Channels

· The internet

· Follow-up calls

· Media commercials

· Newspaper adds

Cost structure

· Employees

· Supplies

· Utilities

· Marketing

· E-services maintenance

Revenue Streams

· Billing

· Plans payment

· Insurance

· E-service billing

Problem-solving method

Figure 2: Kepner-Tregoe process problem defination for MMC organization

	IS	COULD BE but IS NOT	Differences	Changes	Potential Cause
What	Remove paper records	Lack of computerized health information system	Patients records	None noted	Lack of a computerized information system
Where	MyHealth Medical Centre (MMC)	MMC health center	Patients records	None noted	Lack of a computerized health information system
When	Since the inception of the health center	During administering of services	During patient treatment and follow-up plans	None noted	Lack of patient information management system
Extent	MMC health workers, non-health workers, patients, and all other partners	Affected service delivery of the health center	Patient’s Records	None noted	Lack of a fully integrated information system that holds patient records and past drugs records

Project plan

Test plan

Purpose of the plan

Identify information and software to be tested
Listing deliverable elements

Scope

The aim of the test plan is to identify architectural scope of the MMC system. The interfaces to be tested are

Patient’s module
Finance system module
Employee system module
Pharmacy system module

Critical performance measures

Response time
Patient’s report response
Response on access of patient’s information
Response time on access of a certain drug
100 simultaneous access of the same resource

Conclusion

From this paper, it is evident that before the development of any information system it is important to first analyze the business case. This followed by analyzing the issue to solved, which can be done through development of MMC business problem using Kepner-Tregoe process. Later one is required to develop a project plan and test plan.

References

Gray, R. M. (2018). Project Management . London: John & Wiley Press.

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